Question 1

Are your oils really unrefined?

Accepted Answer

Yes. Every oil we sell is cold-pressed and unrefined. The colour and scent you receive are natural — proof that nothing has been removed or bleached.

Question 2

What does cold-pressed mean?

Accepted Answer

Cold-pressing uses mechanical pressure without heat or chemical solvents. The temperature never exceeds 45°C, preserving the full fatty acid profile, natural colour, and all heat-sensitive bioactive compounds.

Question 3

How long does shipping take?

Accepted Answer

We dispatch within 2–3 business days from our Melbourne warehouse. Standard delivery within Australia takes 3–7 business days.

Question 4

Do you ship internationally?

Accepted Answer

Yes. We ship to most countries. International delivery typically takes 7–21 business days.

Question 5

What is your returns policy?

Accepted Answer

If you receive a damaged or defective product, contact us within 14 days. We offer replacements, store credit, or refunds. Unopened products may be returned within 14 days for store credit.

Question 6

Do you offer wholesale pricing?

Accepted Answer

Yes. We supply formulators, skincare brands, and wellness businesses. Contact us at hello@pressednature.com.au for wholesale pricing.

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