Privacy Policy

Last updated: April 2026

Your privacy matters to us. This policy explains clearly and honestly how Pressed by Nature handles your personal information. We have written it in plain language — not legal boilerplate — because we believe transparency is part of the Pressed Promise.

1. Who We Are

Pressed by Nature is operated by Reni Brands Pty Ltd, Melbourne, Victoria, Australia. We supply cold-pressed botanical oils, raw butters, and aromatic essentials directly to consumers and wholesale customers across Australia. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We collect personal information only when you voluntarily provide it to us. This includes: your name and email address when you subscribe to our newsletter or complete our contact form; your name, delivery address, email, and payment details when you place an order; and your IP address, browser type, and browsing behaviour on our website, collected automatically via analytics tools. We do not collect sensitive information such as health data, government identifiers, or financial account numbers beyond what is required to process a payment.

3. How We Use Your Information

We use your personal information to process and fulfil your orders; to send you transactional emails (order confirmations, shipping updates); to respond to your enquiries; to send you our newsletter if you have subscribed and consented; and to improve our website and product offering through anonymised analytics. We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Newsletter & Email Marketing

If you subscribe to our newsletter, you consent to receiving periodic emails about new products, seasonal harvests, and formulation guides. You may unsubscribe at any time by clicking the "Unsubscribe" link in any email we send, or by contacting us directly at [email protected]. We comply with the Australian Spam Act 2003 (Cth) and will never send unsolicited commercial electronic messages.

5. Cookies & Analytics

Our website uses anonymised analytics (Umami Analytics) to understand how visitors interact with our site. This data is aggregated and does not identify individual users. We do not use advertising cookies, tracking pixels, or third-party retargeting tools. You may disable cookies in your browser settings without affecting your ability to use the site.

6. Data Storage & Security

Your personal information is stored on secure servers located in Australia and/or the United States. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Payment information is processed by our payment provider and is never stored on our servers.

7. Disclosure to Third Parties

We may disclose your personal information to third-party service providers who assist us in operating our business — including our payment processor, email service provider, and shipping carriers — solely for the purpose of providing those services. These providers are contractually required to keep your information confidential and to use it only for the purpose for which it was disclosed. We may also disclose your information if required by law or by a court order.

8. Access & Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us at [email protected]. We will respond within 30 days. In some circumstances we may be unable to provide access — for example, where doing so would unreasonably impact the privacy of another individual.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at [email protected]. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page. The date of the most recent update is shown below.